General Terms and Conditions

CANCELLATION/NO SHOW POLICY

We value your business and appreciate your cooperation with our cancellation policy. Please respect our scheduling by keeping appointments whenever possible and providing a minimum of 24 hours’ notice when cancelling or rescheduling appointments.

Any clients making an appointment over 1.5 hours or any new client making an appointment will be required to pay a 50% booking fee. The booking fee will be deducted from the final bill.

If you are unable to attend your appointment, please contact us immediately on 01926 493082. Utopia require 24 hours’ notice for cancellation or to rearrange an appointment without a charge.

Failure to show or cancellation of appointment within 24 hours will result in loss of booking fee and  will also require full payment to be made before any future appointments.

We understand that life gets in the way sometimes and are sympathetic to certain circumstances.

OUR GUARANTEE

At Utopia we are passionate about our work. We guarantee all of our work for 7 days.

If within that time you are unhappy with any aspect of the service, please, in the first instance ring 01926 493082 where we can book you in so that the problem can be rectified.

After 7 days all changes or remedial work will be chargeable.

HAPPY & SATISFIED

Our Client's says

“The level of service at Utopia Nails & Beauty is fantastic. Having been a customer for many years, I am consistently impressed by the professionalism of every staff member I have come in contact with. Thank you!”

JULIE - COVENTRY

FABULOUS ...Been going for a long time and love Utopia and all the team who work there, would recommend them 100%

JULIA - WARWICK

“In this day and age, it’s hard to find a company you can trust. Utopia Nails & Beauty was recommended to me by a friend, and now I know why – the quality of service I received was outstanding. Keep up the good work!”

CLAIRE -  LEAMINGTON